Shipping

Because we manufacture in small batches, we may not have all products available at the time of purchase. Your order will ship when all items are available. This means that your order may not actually ship for up to 2 weeks from when it was placed. We make every effort to ship within 48 hours but product shortages do occur and will delay shipping

The shipping option selected during the checkout process indicates shipping times only. This does not impact when the item will be shipped. If you select 2 or 3 day shipping, it does not guarantee that you will receive your order in 2 to 3 days.

Orders shipped within the Continental US with the product total over $249 will have the option of Free Ground Shipping. This applies to product total, it does not include pail fees or any other non-product fees

Soothing Touch Exchange and Damage Policy

Soothing Touch will accept exchanges for the following reasons:

1. Product arrived damaged.
2. Product was not what you ordered.
3. Product was not the size you ordered.

Please email Customer Service within 3 business days of any receipt of damage, shortage or incorrect product of Soothing Touch products. This will allow us to take appropriate action and remedy the situation. Soothing Touch will be happy to replace your product if damaged or if you did not receive what you ordered.

1. Product arrived damaged.

Step #1: Email Customer Service and provide the Sales Order # from your packing slip, the lot code (four digit code on side at the bottom of the product) and description of the damage.

Step #2: Send a photo of the damaged items to customerservice@soothingtouch.com.

Step #3: You have the option to keep undamaged, saleable items from the shipment at 25% off your original price. If you are returning undamaged items, Customer Service will send a call tag with the replacement product.

Step #4: Put product being returned in box, pack and seal the box and add the shipping label (call tag) to the box. Drop the box off at the nearest UPS shipping location.

Please save any damaged product(s) and packaging unless asked by Soothing Touch to discard.

2. Product was not what you ordered.

Step #1: Email Customer Service and provide the Sales Order # from your packing slip, the lot code (four digit code on side at the bottom of the product) and reason for Exchange.

Step #2: You have the option to keep the wrong items from the shipment at 25% off the original price. If you are returning incorrect items, Customer Service will send a call tag with the replacement product.

Step #3: Put product being exchanged in box, pack and seal the box and add the shipping label (call tag) to the box. Drop the box off at the nearest UPS shipping location.

If you do not want to exchange product that was not what you ordered, you may return the product within 5 business days. Your order will be refunded minus a 10% restocking fee. The unopened product must be in new condition, unused, and in original packaging. There is no refund of shipping charges on returns.

3. Product was not the size you ordered.

Step #1: Email Customer Service and please provide the Sales Order # from your packing slip, the lot code (four digit code on side at the bottom of the product) and reason for Exchange.

Step #2: You have the option to keep the wrong size items from the shipment at 25% off the original price. If you are returning incorrect items, Customer Service will send a call tag with the replacement product.

Step #3: Put product being returned in box, pack and seal the box and add the shipping label (call tag) to the box. Drop the box off at the nearest UPS shipping location.

If you do not want to exchange product that was not the size you ordered, you may return the product within 5 business days. Your order will be refunded minus a 10% restocking fee. The unopened product must be in new condition, unused, and in original packaging. There is no refund of shipping charges on returns.

Please contact Customer Service via email or by phone (505) 820-1054 x 125 for more information on Exchanging or Returning an item. Thank you.