Soothing Touch Exchange and Damage Policy

Soothing Touch will accept exchanges for the following reasons:

1. Product arrived damaged.
2. Product was not what you ordered.
3. Product was not the size you ordered.

Please notify our Customer Service department within 3 business days of any receipt of damage, shortage or incorrect product of Soothing Touch products. This will allow us to take appropriate action and remedy the situation. Soothing Touch will be happy to replace your product if damaged or if you did not receive what you ordered.

1. Product arrived damaged.

Step #1: Call Customer Service and provide the Sales Order # from your packing slip, the lot code (four digit code on side at the bottom of the product) and description of the damage.

Step #2: Send a photo of the damaged items to customerservice@soothingtouch.com.

Step #3: You have the option to keep undamaged, saleable items from the shipment at 25% off your original price. If you are returning undamaged items, Customer Service will send a call tag with the replacement product.

Step #4: Put product being returned in box, pack and seal the box and add the shipping label (call tag) to the box. Drop the box off at the nearest UPS shipping location.

Please save any damaged product(s) and packaging unless asked by Soothing Touch to discard.

2. Product was not what you ordered.

Step #1: Call Customer Service and provide the Sales Order # from your packing slip, the lot code (four digit code on side at the bottom of the product) and reason for Exchange.

Step #2: You have the option to keep the wrong items from the shipment at 25% off the original price. If you are returning incorrect items, Customer Service will send a call tag with the replacement product.

Step #3: Put product being exchanged in box, pack and seal the box and add the shipping label (call tag) to the box. Drop the box off at the nearest UPS shipping location.

If you do not want to exchange product that was not what you ordered, you may return the product within 5 business days. Your order will be refunded minus a 10% restocking fee. The unopened product must be in new condition, unused, and in original packaging. There is no refund of shipping charges on returns.

3. Product was not the size you ordered.

Step #1: Call Customer Service and please provide the Sales Order # from your packing slip, the lot code (four digit code on side at the bottom of the product) and reason for Exchange.

Step #2: You have the option to keep the wrong size items from the shipment at 25% off the original price. If you are returning incorrect items, Customer Service will send a call tag with the replacement product.

Step #3: Put product being returned in box, pack and seal the box and add the shipping label (call tag) to the box. Drop the box off at the nearest UPS shipping location.

If you do not want to exchange product that was not the size you ordered, you may return the product within 5 business days. Your order will be refunded minus a 10% restocking fee. The unopened product must be in new condition, unused, and in original packaging. There is no refund of shipping charges on returns.

Please contact Customer Service via email or by phone (505) 820-1054 x 125 for more information on Exchanging or Returning an item. Thank you.